September and Company, Inc.
2859 Jones Franklin Rd
Raleigh, NC 27606
COVID-19 & NORTH CAROLINA STAY AT HOME MANDATE RESPONSE
Dear Valued Customers,
We at September & Co. have been monitoring the COVID-19 outbreak and adhering to CDC recommended guidelines throughout this ever-changing situation. On Thursday March 26, 2020, Wake County (where our business resides) issued a Stay at Home Proclamation mandating that all non-essential businesses close to the general public.
Effective at 5pm Eastern Standard Time on March 27, 2020, September & Co. will close our storefront doors to the public. We WILL CONTINUE our online operations as normal, but for the safety of our staff and the public, we will not allow customers in our storefront until the stay at home order has been lifted.
TEMPORARY PROCEDURE UPDATES (Effective March 27, 2020)
- CURBSIDE PICK UP: We will continue to offer our local customers curbside pick up at this time. After you’ve received your “Ready for Pickup” notification, your pickup must be scheduled on our website on our new “SCHEDULE PICK UP” page. Your package(s) will be brought out to you by a member of our staff with sanitized, and gloved hands. We will take all precautions to ensure your health and safety.
- FRONTLINE WORKERS BENEFITS: We want to thank all of the medical professionals and emergency response teams that are working tirelessly on the frontlines of the COVID-19 crisis. Many of these workers are valued clients of September and Company, Inc. Effective March 27, 2020, we will be extending FREE SHIPPING on all orders to medical professionals and emergency response team members who shop with us. We appreciate your continued support during this time and want to show our thanks even if in a small way! You can apply for frontline workers benefits on our website under the “COVID-19” Response Tab!
- SHIPPING CHANGES: We will be temporarily reducing our “Free Shipping” threshold from $79 to $49.
- RETURN POLICY: Our return policy will remain the same during this time. All returns will be processed under our normal return policy, local customers can request a return on our website. As long as the return request is received within the return policy guidelines, your return will be processed as normal once the items being returned are received. You will not be penalized for a “late return” as long as you have submitted the return request within our return window.
- VIRTUAL SHOPPING OFFER: September & Co. will offer “VIRTUAL SHOPPING APPOINTMENTS” via FaceTime, Facebook Messenger, or Facebook Video Chat beginning Saturday 3/28/2020. Virtual Shopping Appointments can be booked on our website. Each week there will be a different Virtual Shopping Benefit Offer (ex. Free Shipping, BOGO Free Clearance, 10% off Purchase, BOGO 50% Tops, etc.). Limited appointments available each day on a first come, first serve basis.
We appreciate your continued support during this time. September & Co. is committed to serving you in any way that we can right now. If you have any questions regarding our procedure updates and response to COVID-19, please email us at firstname.lastname@example.org. We are all in this together!